Human Factors and Usability

Optimizing usability, meeting regulatory requirements, and reducing risk.

We closely couple our human factors efforts with our design and development activities so that human factors are appropriately considered throughout development. Our focus on the user is central to defining users’ goals and needs, helping designers embody solutions that meet these needs, and ensuring these solutions maintained during development.

Our efforts in healthcare benefit not only from a thorough understanding of the science of human factors, but also a detailed knowledge of the regulatory framework in which human factors engineering needs to operate. This awareness allows us to appropriately apply human factors methods and design principles to create optimal workflows and user experiences that reflect users’ expectations and mental models.

Our iterative approach working with users repeatedly throughout development ensures that potential sources of risk of use error are mitigated as early as possible in the design process. We deliver a thorough understanding of how users might be expected to operate the devices that were built for them.

Activities:

Expert review and heuristic analyses

Anthropometric and cognitive analyses

Usability testing – early and late stage formative, and summative evaluations

Risk management of use-related risk – fault tree analysis, UFMEA

Development of training, quick start guides and instructions for use, and labeling

Outputs:

Human factors plan

Usability test reports

Instructions for use

Risk analysis reports

HFE documentation

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