The medical device industry, with encouragement from the FDA, has come to appreciate usability more than ever in recent years. In the interest of safety and the spirit of designing better user experiences, this is a good thing. However, increased awareness of something new can sometimes create misunderstanding, especially from well-meaning medical device manufacturers that are not well versed in the field of user-centered design. One trend that is becoming more noticeable is a conviction that “fewer steps” always equates to “easier to use” and an improved user experience. However, this sentiment is not always true, and in some cases can even cause more harm than good.
Check out the full MedTECH Intelligence article to learn how to obtain an improved user experience.