Insight helps our clients develop and industrialize innovative, user-centered drug delivery solutions for injectable and inhalation applications for both branded and generics companies.

We successfully identify, define, and develop new disease state management solutions by utilizing in-context user research, human factors, user experience design and advanced engineering development.

We have extensive capability developing combination products including auto-injectors, body worn infusion systems, transdermal devices, dry powder and metered dose inhalers, and connected devices.

Drug Delivery Success Drivers

  • Successfully characterizing user needs is critical for establishing inputs that drive innovation in chronic disease state management
  • Recognizing that adherence is best achieved through a systemic understanding of delivery systems, training/onboarding mechanisms, and information systems
  • Understanding what patients physically can do vs. what they are willing to do provides an understanding of users’ goals to support innovation
  • Managing a chronic disease is about understanding a patient’s journey through the healthcare system and through changes experienced over time

How to characterize and prioritize user needs for effective combination products and delivery systems innovation


Identifying, prioritizing and translating user needs into design guidance is critical to successfully developing a safe, effective and differentiated combination product that supports long term adherence.

Featured Articles in Pharma

"Understanding customer needs, wants and desires early in the development process is critical to ensuring a product’s success. By teaming with Insight, West has access to more than 30 years of experience in innovative product development, conceptual design and research methods capabilities. This knowledge and insight will benefit West and our customers all looking for innovative healthcare solutions that meet the needs of the patient population.”
- Chris Evans, Director of Innovation Concepts, West Pharmaceutical Services

"From comprehensive usability testing to key recommendations for product design refinements, Insight was instrumental in helping us to quickly identify and act on new opportunities in the drug delivery space."
– Allan Bohlke, PhD, Project Leader, Technology and Product Development, 3M Drug Delivery Systems Division

By teaming with Insight, West has access to more than 30 years of experience in innovative product development, conceptual design and research methods capabilities that translate to innovative healthcare solutions that meet customer needs.”
– John Paproski, President, Delivery Systems, West Pharmaceutical Services

"From comprehensive usability testing to key recommendations for product design refinements, Insight was instrumental in helping us to quickly identify and act on new opportunities in the drug delivery space."
– Allan Bohlke, PhD, Project Leader, Technology and Product Development, 3M Drug Delivery Systems Division

"By teaming with Insight, West has access to more than 30 years of experience in innovative product development, conceptual design and research methods capabilities that translate to innovative healthcare solutions that meet customer needs.”
– John Paproski, President, Delivery Systems, West Pharmaceutical Services

"Understanding customer needs, wants and desires early in the development process is critical to ensuring a product’s success. By teaming with Insight, West has access to more than 30 years of experience in innovative product development, conceptual design and research methods capabilities. This knowledge and insight will benefit West and our customers all looking for innovative healthcare solutions that meet the needs of the patient population.”
- Chris Evans, Director of Innovation Concepts, West Pharmaceutical Services

Learn more about our expertise in Medical Device Development, Connected Health, and our ISO 13485 Certification.