St. Jude Medical Merlin® Patient Care System

Time for something new

St. Jude Medical® Corporation, a leading manufacturer of implanted cardiac rhythm management devices, had not released a new programmer in several years and approached Insight with the challenge of creating a programmer that would provide clinicians with the ultimate user experience. Insight’s researchers traveled across Europe and North America and observed surgical implants and clinic check ups. Insight’s approach to research and analysis resulted in a thorough understanding of user relationships, workflows and goals.