Getting Design Research Right

Northwestern University’s Don Norman wrote an essay, “Technology First, Needs Last” that discusses his disconcerting conclusion that design research is “essentially useless when it comes to new, innovative breakthroughs” and it is technology followed by invention that leads to revolutionary innovation. He uses a number of provocative statements and historical examples to support his position and concludes his essay by saying that even though we should leave the grand innovation to the technologists, design researchers will forever be indispensable because they need to clean up the complex and overwhelming “horrid applications” of the technology. Read more



